FAQ | Ship49

FAQ's

Registering & Shipping

Q: How do I start shipping to Ship49 (At the Border Mail)?
A: Please register with us prior to shipping. Sign Up "Register" Here
A: After registering look for our welcome email, as it has additional required documents & additional helpful information for shipping, picking up and guidelines.

Q: What is a PS 1583 Form -and- is it required?
A: This is a USPS regulated form that permits us (A Commercial Mail Receiving Agency (CMRA) i.e. Ship49 (At the Border Mail) to receive parcels and/or mail on your behalf and release to you legally.
A: Yes, the form is required to be completed one per person, per USPS regulation
A: Parcels cannot be released without a completed form (along with ID verification)

Q: How do I complete the PS 1583 Form?
A: Upon registering with us, you will receive a follow up confirmation email containing your new Customer ID#, along with the PS 1583 Form. Fill out and email to info@ship49.com
A: If unable to register online, you may find a copy of the form at the bottom of our home page -or- we have copies in store as well to complete.

Q: Can my new account be shared with my family members?
A: All new accounts with Ship49 (At the Border Mail) are solely for your use and cannot be shared with any family members or other individuals.
A: In order to use our services, all individuals will need to register online & complete the required PS 1583 Form provided in your registration confirmationemail.

Q: How should I address my packages?
A: Use your phone number as your new Customer ID #

Your Full Name (First & Last)

63 12th St

#Phone Number (10 digits without space/dash)

Blaine, WA 98230

*Be sure to include # before your number

EXAMPLE BELOW

Q: What if my customer # is NOT on my address label?
A: Try entering your customer ID# on the "address line 2" (such as apt#, unit#, suite#)
A: If unable to enter your entire customer ID#, try the last 4 digits instead (Example: #1234)
A: If still unable to enter in your customer ID#, enter your Entire Full Registered First & Last Name and keep a copy of your tracking # to present when picking up.

Q: Are there any weight or size restrictions?
A: Max acceptable weight is 50lbs. We are unable to accept packages over 50 lbs at this time.
A: Any packages being shipped here over this weight limit will be refused and sent back with the carrier.

Picking Up Packages

Q: How will I know when my packages arrives?
A: An email or SMS text message (or Both) will be sent to you (Whichever you choose when registering).
A: Please allow up to 2 business days to check in packages during busier times.
A: Wait to receive a notification from us prior to coming in & Please do not call to check the status of your packages. You may send an email inquiry, but be advised that during busier times we are unable to respond as quickly.

Q: How can I pick up my package?
A: Only during staffed hours may you come to pick up any packages.
A: Please always keep your tracking # available when picking up. This is to help confirm the correct recipient if all the required information (Full First & Last Name, and Customer ID#) is not on the label
A: All checked-in packages must be picked up at each visit, leaving nothing behind.
A: Please check our website's homepage for any unexpected closures before planning your visit.

Q: What if I can't come to pick up, do you offer Forwarding?
A: Yes, we offer a basic Forwarding Service. Detailed information can be found on our "Services & Rates" page Here

Q: Can a friend or family member pick up my parcel or mail for me?
A: Yes, each customer account is allowed to have up to 3 "Authorized Pick-Up Contacts" (APC's) listed on their account.
A: Before we are able to release any packages, Ship49 (At the Border Mail) must first be able to confirm the customer's identity before any others may pick up. (See "Registering/Signing Up" Section for further information)

Q: How can I confirm my identity so someone can pick up my parcel or mail for me?
A: All new customers must have their identity verified in person -or- by emailing us the required 2 government-issued IDs (one with photo) along with a picture of you holding a picture ID next to their face "selfie" to info@ship49.com

Q: Can an APC "Authorized Pick-Up Contact" send a parcel or mail with their own name & phone number on it?
A: No. Only registered customers may send a parcel or mail to Ship49 (At the Border Mail). APC's will need to register if they plan on sending in their own name.

Q: How long do I have to pick up my parcel?
A: We keep packages for a max of 90 days. After 90 days we reserve the right to sell, destroy or donate the package and it's contents. (For more information see our "Terms of Service" document on home page)

Fees

Q: What forms of payment do you accept?
A: American currency, Visa, MC, AMEX in store (Apologies, we do not accept Canadian Currency)

Q: How can I pay?
A: Only during staffed operating open hours can we accept payments in person.

Q: What are the storage/late fees?
A: Free storage period is 30 days for all parcels, mails and tires. The only exception is between November 1st and December 31st, in which storage period is 14 days because we get high volume shipments during holiday shopping period.

Customer Account

Q: Can I edit my information after registering on your website?
A: Yes, you can edit your information at anytime.
A: Just login as you did when registering and you can make the changes
A: Please always send us an email informing us of any changes. This will help us to be sure your information is correct in our tracking system.

Q: Can I add/change/edit the Authorized Pick-up Contacts "APC's" on your website?
A: Yes, you can make any changes to your APC's anytime.
A: Just login as you did when registering and you can make the changes
A: Please always send us an email informing us of any changes. This will help us to be sure your information is correct in our tracking system.

Q: How many Authorized Pick-up Contacts "APC's" can I have?
A: You are allowed up to 3 individuals at a time
A: Just login as you did when registering and you can make the changes
A: Please always send us an email informing us of any changes. This will help us to be sure your information is correct in our tracking system.

Q: How do I start shipping to Ship49 (At the Border Mail)? A: Please register with us prior to shipping. Sign Up "Register" Here A: After registering look for our welcome email, as it has additional required documents & additional helpful information for shipping, picking up and guidelines.

Q: How should I address my packages? A: Use your phone number as your new Customer ID #

EXAMPLE BELOW

Q: Are there any weight or size restrictions? A: Max acceptable weight is 50lbs. We are unable to accept packages over 50 lbs at this time. A: Any packages being shipped here over this weight limit will be refused and sent back with the carrier.

Q: What if I can't come to pick up, do you offer Forwarding? A: Yes, we offer a basic Forwarding Service. Detailed information can be found on our "Services & Rates" page Here

Q: Can an APC "Authorized Pick-Up Contact" send a parcel or mail with their own name & phone number on it? A: No. Only registered customers may send a parcel or mail to Ship49 (At the Border Mail). APC's will need to register if they plan on sending in their own name.

Q: How long do I have to pick up my parcel? A: We keep packages for a max of 90 days. After 90 days we reserve the right to sell, destroy or donate the package and it's contents. (For more information see our "Terms of Service" document on home page)

Q: What forms of payment do you accept? A: American currency, Visa, MC, AMEX in store (Apologies, we do not accept Canadian Currency)

Q: How can I pay? A: Only during staffed operating open hours can we accept payments in person.

Q: What are the storage/late fees? A: Free storage period is 30 days for all parcels, mails and tires. The only exception is between November 1st and December 31st, in which storage period is 14 days because we get high volume shipments during holiday shopping period.